FAQs


Shipping may take longer than usual due to COVID-19 outbreak, please read our COVID-19 update.

 


Our shop base currency is in USD. However, you can select other currency from the currency selector at the bottom of the page.

 


We accept the following payment options:

  1. VISA
  2. MasterCard
  3. American Express
  4. Google Pay
  5. Apple Pay
  6. PayPal

Please refer to Payment Policy for more details.

 


Yes, we ship all over the world!

All international orders will be shipped using shipping service with tracking facility (tracking number will be provided).

Please refer to Shipping Policy for more details.

 


Yes, we do.

Please refer to Shipping Policy for full details.

 


We ship from Singapore. The required turnaround time prior to shipping is 3-5 business days.

 


SSL SECURE WEBSITE

Your security and privacy are of utmost importance to us. Our site is powered by Shopify which covers all 6 PCI compliant standard, and it's using SSL secure connection, a security technology that enables encrypted communication between the web browser and web server; all information transmitted on this site will be safely encrypted and private. For more insight, you can refer to Shopify PCI compliant.

There are two things you will notice when you are on a secure website – a SSL padlock icon will appear at the address bar, and the website address will start with “https://” (e.g. https://www.cozy.sg).

 


Click on ‘Size Guide’ just right above the 'Add To Cart' button on the product page to view our size recommendations.

You can also refer to our Watch Strap Sizing Guide for full details on strap sizing.If you are still unsure or need assistance, please feel free to contact us, we would be glad to help.

 


No, it's optional. You are able to place order and check out as guest without creating an account.

 


You will receive an email confirmation regarding your order.

If you don’t receive any email confirmation at all, please check your spam/junk folder, or contact us

 


If your order has not been shipped, we are able to make the necessary changes for you. Please contact us with your order number and product information.

 


We have a 30-day return policy. We want you to be happy with your purchase. If for any reasons you are not satisfied with your purchase, we will gladly accept return for exchange or refund within 30 days from the date of receiving the item.

Please refer to Return & Exchange for full details.

 


Please refer to our Leather Care page for details.